Return Policy

At VAPEaah.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help with a simple and transparent returns process.
We accept returns on all products sold via our website, in accordance with our policy below -

Need Help with Your Order?
If you have an issue or query, please contact us via our Contact Form, including as much detail as possible:
• Full Name
• Order Number
• Nature of your request
• Any additional comments
Once your support ticket is submitted, a member of our team will respond promptly to help resolve the issue or provide instructions on how to return your item.

Online Returns Policy
Returning Unwanted Items
If you’ve changed your mind or no longer want the product:
• You must notify us within 14 days of receiving your order that you wish to return it.
• The item(s) must be returned to us within 14 days of your return being authorised.
• Returns must be unused, in original condition, and include all packaging.

Important: For health and hygiene reasons, we cannot accept returns for:
• Opened e-liquids
• Opened vape kits
• Used Items unless the item is faulty.

Returning Faulty Items
If your item is faulty or not working as expected:
1. Please submit a support ticket via the Contact Form.
2. Our support team will assess the issue and provide instructions or necessary return forms.
We will either:
• Resolve the issue, or
• Replace/refund the faulty item after inspection.

Cancelling an Order
If you wish to cancel your order before it ships:
• Contact us via the Contact Form or call +44 121 782 6400 before 3:30 PM (UK time).

Returns Address
Please send all returns to:
Real Trading / VAPEaah
Unit 16, Gateway Park
Birmingham Cargo Airport
Birmingham, England
B26 3QD

Note: Customers are responsible for return postage costs unless otherwise agreed. We strongly recommend using a tracked and insured service, especially for items over £50 in value. We cannot be held liable for items lost in transit.

Refund Process
Once we receive your return, we will:
1. Inspect the item
2. Notify you of the outcome
3. If approved, process your refund via your original payment method
Refunds are typically completed within 3–5 working days, depending on your card issuer or bank.
Warranty Information
For warranty coverage and product-specific warranty terms, please refer to our Warranty Information Page.

Need More Help?
We're always happy to assist.
Reach out to us via:
.Contact Form
.Email: info@vapeaah.com
.Phone: +44 121 782 6400

Shop with confidence at VAPEaah.com – trusted UK vape supplier offering reliable returns, fair refund policies, and excellent customer support.